Astrosidda Support

Help with the Astrosidda app for iPhone and Android, and with astrosidda.in.

Contact us

Email support@astrosidda.in. We usually reply within 24 hours.

To help us find your account and purchase quickly, please include:

  • the email address or phone number you sign in with (or say that you use Sign in with Apple or Google);
  • your device: iPhone, Android or the website;
  • for a payment problem, the order number: on Apple's receipt email ("Order ID"), on Google Play's receipt email (it starts with GPA.), or the order ID listed on your account page on the website.

Never send us a password, a one-time code or card details.

Useful pages: FAQ · Privacy Policy · Terms of Service · Refund Policy · Your account

Purchases and subscriptions

What can I buy?

PDF reports, chat credits for the AI Astrologer, and the Premium plan (a monthly reading plus chat credits for each period). In the iPhone app you pay through the Apple App Store; in the Android app through Google Play; on the website through Cashfree (India) or Stripe (other countries).

Do my purchases work on my other devices?

Yes. Purchases belong to your Astrosidda account, not to a phone. Sign in with the same account (the same Apple, Google, phone number or email sign-in) on any device or on the website and your credits, reports and Premium are there.

Premium works everywhere, but it can only be changed or cancelled where you bought it: in the App Store, in Google Play, or (for website plans) not at all, because website plans do not renew.

I paid, but the purchase is not showing

  1. Check that you are signed in to the account you bought with.
  2. Some store payments are pending for a while, for example when a family organiser must approve the purchase or a payment method is slow. They appear once the store confirms the payment.
  3. Follow the steps under Restore purchases.
  4. Still missing after an hour? Email support@astrosidda.in with the order number.

Restore purchases

iPhone

Sign in to the Astrosidda account you bought with, open Premium and tap Restore purchases. Use the same Apple Account that made the purchase; the App Store may ask for its password. Restore checks the App Store again and adds anything that has not reached your account yet.

Android

Sign in to the Astrosidda account you bought with and open the app while connected to the internet, using the same Google account in the Play Store. Purchases Google Play has confirmed are added when the app connects to Google Play.

Website

Sign in with the same account; website purchases are stored on your account.

Cancel a subscription

Deleting the app or your Astrosidda account does not cancel a store subscription. Cancel it in the store that bills you. After you cancel, Premium stays active until the end of the period you have paid for.

iPhone (App Store)

  1. Open Settings and tap your name (your Apple Account) at the top.
  2. Tap Subscriptions, then Astrosidda.
  3. Tap Cancel Subscription.

You can also go to apps.apple.com/account/subscriptions or tap Cancel or change plan in the App Store on the Premium screen. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

Android (Google Play)

  1. Open the Play Store app and tap your profile picture.
  2. Tap Payments & subscriptions, then Subscriptions.
  3. Choose Astrosidda and tap Cancel subscription.

Or go to play.google.com/store/account/subscriptions.

Website

Premium bought on the website does not renew automatically, so there is nothing to cancel.

Refunds

Bought in the iPhone app (App Store)

Apple handles all App Store payments and refunds, so we cannot refund them ourselves. Request a refund from Apple at reportaproblem.apple.com: sign in with your Apple Account, choose I'd like to → Request a refund, then pick the purchase. Apple's guide: Request a refund for apps or content that you bought from Apple.

Bought in the Android app (Google Play)

Email support@astrosidda.in with the Google Play order number (it starts with GPA.) and we will look at it under our Refund Policy. You can also ask Google: Google Play refund policies.

Bought on the website

See our Refund Policy and email support@astrosidda.in within 7 days of the purchase.

Delete your account

You can delete your Astrosidda account and its data at any time:

  • In the app: Settings → Delete account. If you use Sign in with Apple, the app also revokes Astrosidda's access to your Apple ID.
  • On the website: sign in, open your account and use Delete account.
  • By email: write to support@astrosidda.in from the email address on your account, or tell us the phone number you sign in with.

Deletion is permanent. It removes your profile, birth details, family charts, journal, saved reports, remaining credits and your sign-in. Records of past payments are kept only as long as tax law requires. Details are in the Privacy Policy. Cancel any App Store or Google Play subscription first: deleting the account does not stop the store from billing it.

Support assistant

Signed-in users can ask the assistant about credits, purchases and order or payment status. It uses AI (Google Gemini) and reads your account to answer. For astrology questions, use the AI Astrologer instead.

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